a short video from marketing guru himself in a TED conference that shows a receipt how you can sell your product more. How you should make your product have OTAKU (a japan word for people who obsessed fan of something), because OTAKU(s) will talk about your product, write about it, discuss it, and become your free-sales promotion people.

People don’t trust strangers (that’s what our mom always said anyway since we were a kid), but they will listen to their friends, they will listen to other people experience, they will listen to people that -they thought- independent.

I’ll take blackberry community in Indonesia called id-blackberry. Couple of years ago, one of the mobile carriers start blackberry service for public in Indonesia. They never heavily advertise it, but they successfully having more than thousands of people using the service. They create a community that consist of blackberry OTAKUs in Indonesia (well they also happened to be gadgets OTAKU – gadgets freaks). Blackberry never have any advertisement, mobile carrier who has the service also never advertise as heavy as their core product for this service. Blackberry OTAKUs do that job. They spread the news – and sometime very persistent – in order to influence people to use blackberry. From its superiority of compression and push technology, to their ease of use of messaging service such as blackberry messenger that can be a cheap way to exchange text based communication.

These blackberry OTAKUs willing to spend more money to enhance the look, performance, and have more than 1 BB devices. People start to know about it, these OTAKUs become their gurus in blackberry, their mailing list become one of the most active mailing list in Indonesia (i wonder why… :p).

Mobile carriers never spend their money to make a TV ads about this product, but BB subscribers increase in a speed that beyond their spending on ads.

These OTAKUs gathers, spreads the news, and persistently insist other to use BB without getting paid (beautiful isn’t it?). Now, mobile carriers start to do package deal for blackberry service; thanks to Indonesian BB OTAKUs!

Why they become BB OTAKUs?

1. some of them are already gadget freak, so they’re reason; they love its technology. Compression, push e-mail, and always connect – Great Product! (for these OTAKUs)
2. It’s (originally) design for corporate, but BlackBerry differentiate these product for retail to aim these technology OTAKUs. – Segmented
3. It keep enhancing its product from only a push mail service with great compression with GPS, camera, and create strategic partnership with software companies and internet service providers (facebook, google, yahoo, etc) – Strategic Partnership, expand OTAKUs from email OTAKUs to internet OTAKUs
4. The way it communicated -because it’s very segmented- made people talk about this product, create a buzz in OTAKUs world, and then spread widely in internet forums, mailing list, and word of mouth. – Be THE TOPIC

I think ( from a technologist that pretend to know a marketing world mind :p ) that’s what Seth mean. We need to make a product that not only aim for biggest chunk of customers, we need to make a product that segmented but have an impact to biggest chunk of customers by word of mouth.

Because these OTAKUs are willing to talk about your product, review it, and persistently insist people to understand its value if it worth.